Effective Date:               October 1, 2024

Introduction

At Napa Valley Supercars, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and safeguard your information when you interact with our website, services, or personnel. By using our services, you consent to the terms outlined in this policy.

 Information We Collect

We collect various types of personal information when you book our services or communicate with us. This may include, but is not limited to:

• Name

• Contact details (email address, phone number)

• Payment information

• Booking preferences and details

• Photos and videos captured during your experience

• SMS communications and other electronic correspondence

How We Use Your Information

We use your personal information to provide you with the highest level of service and to improve our offerings. Specifically, we may use your information to:

• Process bookings and payments

• Provide customer support and respond to inquiries

• Send updates, promotional offers, and event-related information

• Enhance your experience by tailoring our services to your preferences

• Improve our website, marketing strategies, and customer outreach

 SMS Information Protection

At Napa Valley Supercars, your privacy is of the utmost importance to us. We are committed to ensuring that any information you share with us remains secure and confidential. This includes any SMS (text message) data that may be collected when you interact with us via your mobile device.

• No Disclosure or Sale of Information: We do not sell, trade, or otherwise transfer any SMS information (including phone numbers and message content) to outside parties, except as necessary to provide the services you request or as required by law.

• Limited Access: SMS information is accessible only to authorized personnel responsible for delivering the services you’ve opted into. We ensure that these individuals are trained on the importance of privacy and confidentiality.

• Third-Party Service Providers: If we engage third-party service providers to help us deliver SMS communications (such as appointment reminders or promotions), they are bound by contractual obligations to maintain the confidentiality and security of your data. These providers are not permitted to use your information for any purpose other than fulfilling their service to Napa Valley Supercars.

• Customer Control: You have the right to opt out of receiving SMS communications from us at any time. To unsubscribe, simply follow the instructions provided in the SMS or contact us directly.

Use of Photos and Videos

By choosing Napa Valley Supercars, you grant us permission to capture and use any photos or videos taken during your experience with our services. These images and videos may be used for marketing, promotional, and advertising purposes, including but not limited to:

• Website and Social Media: We may display photos and videos of your experience on our official website, social media platforms, and other online properties to showcase the quality of our services.

• Advertising Campaigns: Your images may be used in promotional materials, such as Google ads, email campaigns, and print advertisements, to highlight our services and engage potential customers.

• Event Highlights: If your booking involves special events (such as bachelor parties or corporate outings), we may feature select content to celebrate and promote similar future events.

• Customer Testimonials and Reviews: Photos and videos may be paired with written or verbal reviews that you provide to further validate and endorse our services.

You understand and agree that you will not be entitled to any compensation or royalties related to the use of such media. If you do not wish to have your photos or videos used, you must inform Napa Valley Supercars in writing prior to the start of your event or service.

We respect your privacy and will always consider reasonable requests to refrain from using any specific photos or videos upon your request.

Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with trusted third-party service providers that assist us in operating our business, such as payment processors, booking platforms, and marketing services. These third parties are contractually obligated to protect your information and use it solely for the purpose of providing services on our behalf.

We may also disclose your personal information if required by law or to protect our rights, property, or the safety of others.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Use of Information

The information we collect may be used to:

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website

• Understand and analyze how you use our website

• Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

Disclosure of Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights

• Third-Party Service Providers

• Marketing Communications

• Interactions with Other Users

• Online Postings

• Third-Party Advertisers

• Affiliates

• Business Partners

• Offer Wall

• Social Media Contacts

Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

 Your Choices and Rights

• Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.

• Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in any email or SMS, or by contacting us directly.

• Request for Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain data.

Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with the date of the latest revision. Your continued use of our services after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this privacy policy or how your information is handled, please contact us at drive@nvstours.com .